Contact OutDeck
Email is the way to reach the OutDeck team. Write to hello@outdeck.app for questions, quotes and Enterprise plans, billing@outdeck.app for bills, invoices, receipts and refunds, and privacy@outdeck.app for privacy questions and personal data requests. Our data protection team is at dpo@outdeck.app. Include your business name so we can find your account.
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Which email should I use?
OutDeck is run by Outsens Enterprise (201803300087 (002875865-P)) in Malaysia. Already a customer? Email us from the address on your account so we can find it quickly.
Before you write
How do I get a quote for more than 10 shops?
Email hello@outdeck.app with how many shops you run, how many screens are in each shop and when you would like to start. Chains larger than our listed plans get a custom Enterprise quote, and our team can import your shops and staff from a spreadsheet for you.
Where do I send a personal data request to OutDeck?
Email privacy@outdeck.app from the address on your account and say what you need, for example a copy of your personal data or a correction. You can also write to our data protection team at dpo@outdeck.app. Our Privacy Policy explains your rights under Malaysia's PDPA 2010.
Who do I contact about an OutDeck bill or refund?
Email billing@outdeck.app with your business name and the invoice number. The Business Admin (owner) can also download each paid invoice as a PDF from the Billing page in the dashboard, and our Refund Policy explains when a payment can be refunded.
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