Frequently asked questions about OutDeck

OutDeck is digital signage for shops in Malaysia: you upload images and videos, build playlists and choose when each screen plays them, all from a web dashboard. The free OutDeck Player app plays your content on an Android TV, Android TV box, tablet or phone running Android 8.0 or newer, or a Windows 10 or 11 PC, and once it has downloaded its content it keeps playing if the internet drops. Plans are priced by how many shops you run, not by how many screens.

An Android TV, Android TV box, tablet or phone running Android 8.0 or newer, or a Windows 10 or 11 PC, with the free OutDeck Player app installed. Each screen needs internet to download your content, and once it has downloaded its content it keeps playing offline. You manage everything else from a web browser on your computer or phone.

Not on its own. Plug an Android TV box or stick running Android 8.0 or newer into the TV's HDMI port and run the OutDeck Player app on that, and the TV simply works as the screen.

Yes. Install the free OutDeck Player app on an Android tablet or phone running Android 8.0 or newer, sign in on the screen, pick the shop and a playlist, and it starts playing. It counts as one screen, keeps playing if the internet drops, and you manage it from the same Devices page as your TVs. iPhones and iPads cannot be used as screens.

Yes. Download OutDeck Player for Windows from our website onto a 64-bit PC running Windows 10 (version 1809 or later) or Windows 11, then sign in on the screen or pair it with a code. Each PC runs one screen and counts as one screen on your plan, and you manage it from the same Devices page as your TVs.

Yes. OutDeck Player is free on every screen. Your OutDeck plan pays for the dashboard and is priced by how many shops you run, and each screen that runs the app counts as one screen on your plan.

Yes. One shop can use Android TVs, TV boxes, tablets, phones and Windows PCs side by side. They all appear on the same Devices page and play the playlists and schedules you set there, whatever they run on.

No. The OutDeck dashboard works in any web browser, on a computer or on a phone, including an iPhone. To pair a screen, open Devices, press Add screen and type the code shown on the screen.

Images and videos: JPG, PNG and WebP images and MP4 and MOV videos, up to 100 MB per file and 20 files at a time, as long as they fit in your plan's storage. OutDeck does not play web pages, online video links or live TV, so save PDFs, slides or GIFs as images or video first.

Yes, once a screen has downloaded its content. It plays from the copy saved on the screen and picks up any changes when the connection is back.

Yes, once you allow it. Until then the screen asks to start on its own: choose Allow, then switch on “Display over other apps” for OutDeck Player, a one-time step. To ask again, press Show prompt on the screen on the Devices page. After that, when the TV, box, tablet or phone powers back on, the app opens by itself and plays its saved content, even before the internet is back. A few low-memory TV boxes cannot allow this, so test each screen once.

Within seconds for screens that are online. Editing a playlist, saving a schedule or assigning a playlist sends the update by itself, and edits to the playlist a screen is already playing start at the end of the current loop. You can still press Sync now for one screen, or Sync all screens for a whole shop. Every screen also checks in on its own every 5 minutes by default, and a screen that is offline catches up when it reconnects.

Yes. Give each screen an everyday playlist, then add schedules that take over on the dates, days and times you choose, such as a weekday lunch set from 11am to 3pm or a late menu that runs past midnight. Times follow each shop's own time zone.

Yes. Turn on Synchronized for a playlist and every screen showing it plays the same item in step, so a row of menu boards changes together. Screens line up using a shared clock once they have checked in, and different TV models can drift a little more.

Yes. The Devices page shows which screens are online, when each was last seen and how much free storage it has. From there you can press Sync now, use Identify screen to show a screen's name on it, or restart the player app on one screen or every screen in a shop.

Yes. Set display hours on each screen, such as 8am to 10pm, and OutDeck blacks out the screen outside those hours, going by your shop's time. It does not power the TV off, so use the TV's power settings if you want it fully off.

Yes. The Business Admin (owner) can add shops up to the plan's limit, each with its own time zone, and share playlists and media across them or keep them for one shop. Invite a Shop Manager or Shop Staff and give them only the shops they look after.

Each paid plan includes a set number of screens in each shop, and the price is the same whether a shop uses one of them or all. The free demo has 1 shop and 1 screen. See Pricing for the current limits, or email hello@outdeck.app if a shop needs more.

By how many shops you run, not by how many screens. Each paid plan covers a number of shops, a set number of screens in each shop and media storage for your account, paid monthly or yearly in Ringgit. See Pricing for current prices, or try the calculator on our Compare page.

Yes. Start a free demo with no card required: it includes 1 shop and 1 screen, so you can see your own content playing on your own TV. Upgrade to a paid plan whenever you are ready.

Yes. Demo screens show a small "Powered by OutDeck" mark in the corner. It goes away by itself when you upgrade to a paid plan.

Online through Billplz, for example with FPX online banking, in Ringgit. You get a bill each month or year and pay it yourself, nothing is charged automatically and no card is stored. Invoices and receipts are on your Billing page as PDFs.

Just stop paying. Nothing is charged automatically, so if you do not pay a renewal bill, your account is paused after the grace period. To close your account, email billing@outdeck.app, and to have your personal data deleted, email privacy@outdeck.app.

In our Privacy Policy, which explains how we handle personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). Email privacy@outdeck.app with a question or a data request, or dpo@outdeck.app to reach our data protection team.